Returns

How do I return?

UK RETURNS INFORMATION

UK returns are FAST, TRACKABLE & COST EFFECTIVE using the returns portal​.

You've got 28 days to send something back to us from the day you receive it.

For International returns (inc Channel Islands & Isle of Man), your return charge will be deducted from your refund, you will need to get your returns label via the portal. Please use the address label provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. If your items don't make it back to us, you'll need to open a dispute with the carrier. You may be liable for import VAT (normally applied to goods over £15) and pay a custom duty charge (if your order value is over £135).

Ready to Return?

Enter your order number and email address to view, and/or return your order (Which can be found in your order confirmation email).

Please note, only boohooMAN items can be returned using the Returns Portal, boohooMAN partnered brand items must be returned via the third party's returns process.

START A RETURN
  • 1
    Repack your items.

    For boohooMAN partnered brand items, please follow the vendors returns guidelines.

  • 2
    Login to our returns portal (click 'start a return' below). Or follow the vendors instructions for returning.

    You will need your order number and email address.

  • 3
    Select your preferred return option (Print returns label at home or in store options).

    For boohooMAN partnered brand items, please follow the vendors returns guidelines.

  • 4
    Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage! Changed your mind? No need to send your parcel back to us
  • 5
    Keep an eye on your return tracking. You'll get an email once we receive your returned item.

FYI...

We've gone paperless! You'll no longer receive a delivery note in your parcel.

Please note a returns charge of £1.99 per parcel will be deducted from your refund amount.

Returns for Premier Customers are now FREE!

For Hygiene reasons, some of our items cannot be returned or refunded, including; Underwear & Swimwear, Pierced Jewellery, Grooming Products and Fashion Masks.